Drip Too Hard Plumbing

Drip Too Hard Plumbing ("DTHP", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and your choices and rights. By using our website, booking service, or communicating with us, you agree to this policy.

1. Information We Collect

Contact & Booking Data — name, email, phone, address, city/ZIP, preferred time windows, project details, photos/videos you share.
Communications — calls, texts, emails, and form submissions; we may retain notes for scheduling and quality purposes.
Transactional — invoices, estimates, payments, financing application status (via third‑party providers), service history, and warranties.
Technical — IP address, device/browser info, pages viewed, referral URLs, and approximate location derived from IP. Collected via server logs and cookies/analytics.
Media & Diagnostics — job‑site photos/videos (e.g., camera inspections) to diagnose issues, document work, and support warranties.

2. How We Use Information

Provide, schedule, and deliver plumbing services; send estimates/invoices; manage warranties.
Communicate about appointments, emergencies, and follow‑ups.
Process payments and financing via third‑party providers.
Improve our website, services, safety, and customer support.
Detect, prevent, and respond to fraud, abuse, and legal requests.

3. Cookies & Similar Technologies

We use necessary cookies for site functionality and optional analytics cookies to understand usage. You can control cookies in your browser settings. Blocking some cookies may impact site features.

Analytics & Embedded Services

Analytics — we may use tools like Google Analytics to measure traffic and performance (aggregated reports, IP truncation where available).
Maps / Scheduling / Payments — embedded services (e.g., map tiles, Square Appointments, HoneyBook, or similar) may set their own cookies and collect data per their policies.
Do Not Track — some browsers send a DNT signal; we currently do not respond to DNT but honor legally required preferences where applicable.

4. Sharing & Disclosures

Vendors/Processors — service providers that help us run the business (hosting, email/SMS, scheduling, payments, analytics, document management). They are contractually limited to using data to perform services for us.
Legal & Safety — to comply with law, enforce terms, or protect rights, property, customers, or the public.
Business Transfers — as part of a merger, acquisition, financing, or sale of assets (subject to this policy).
No selling of personal information — we do not sell personal information for money. See the CPRA section for “sharing” (cross‑context behavioral advertising) and your opt‑out choices.

5. Your Choices

Communications — you can opt out of non‑essential marketing messages by following instructions in the message or contacting us. Service and transactional messages are still required for active work.
Cookies/Analytics — use browser settings or built‑in controls on our site if presented (e.g., cookie banner) to manage preferences.

6. Data Retention

We keep personal information for as long as needed to provide services, meet legal/ tax/accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by record type.

7. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is 100% secure.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. California Privacy Rights (CPRA/CCPA)

If you are a California resident, you have the right to request: (i) access to the categories and specific pieces of personal information we collected about you; (ii) deletion of personal information, subject to legal exceptions; (iii) correction of inaccurate information; and (iv) to opt out of the sale or sharing of personal information (as defined by CPRA). We do not sell personal information for money. We may engage in limited “sharing” for analytics/ads; you can opt out using browser settings or by contacting us.

Right to Know/Access — request what data we collected, sources, purposes, and categories of third parties.
Right to Delete — request deletion of your personal information (subject to exceptions).
Right to Correct — request correction of inaccurate personal information.
Right to Opt‑Out of Sharing — request that we stop sharing personal information for cross‑context behavioral advertising.
Right to Non‑Discrimination — we will not discriminate against you for exercising your rights.

To exercise these rights, please contact us using the details below and include “CPRA Request” in the subject line. We will verify your request consistent with applicable law and may need to confirm your identity.

10. International Visitors

We are based in California, USA. If you access our site from outside the U.S., you understand your information may be processed in the United States where laws may differ from those in your country.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page with a new “Last updated” date. Material changes will be noted.

12. Contact Us

Email: hello@driptoohardplumbing.com
Phone: (818) 555‑1234
Mailing: Drip Too Hard Plumbing, 123 Demo St, La Crescenta, CA 91214

This policy applies to our website and customer interactions for residential and light commercial services. Third‑party services have their own privacy policies.