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FAQ
Plumbing FAQs — Answers From Licensed Experts

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Find reliable, easy-to-understand answers to common plumbing questions about leaks, drains, and water heaters.

Updated 11/5/2025 by Drip Too Hard Plumbing

20 questions

Emergency Plumbing

Do you offer 24/7 emergency plumbing?

Yes — we provide 24/7 emergency service for urgent leaks, backups, burst pipes, and no‑hot‑water calls across our service area.

How fast can a plumber arrive?

In most cases a licensed DTHP technician can arrive within 60 minutes, depending on traffic and current workload.

What counts as a plumbing emergency?

Active leaks, sewage backups, gas smells, no water, no hot water, or anything causing damage to your home should be treated as an emergency.

Water Heaters

Do you repair tankless water heaters?

Yes — we service and repair all major tankless brands, and we replace units when repair is not cost‑effective.

Should I repair or replace my water heater?

If the tank is over 10 years old, leaking, or repairs exceed 40% of replacement cost, replacement is usually the smarter choice.

Do you pull permits for water heater replacements?

Yes — replacements are performed to code with permits, proper venting, pan, drain, expansion, seismic strapping, and gas shutoff upgrades as required.

Drains & Sewer

Do you offer professional drain cleaning?

Yes — we clear kitchen, bath, and main line blockages using appropriate cable machines and perform tests to confirm flow.

When is hydro jetting recommended?

Hydro jetting is best for heavy grease, sludge, and scale in sewer lines when standard cabling does not restore proper flow.

Can you camera inspect my sewer line?

Yes — we perform sewer camera inspections to locate breaks, roots, bellies, or offsets and to verify line condition before major work.

Leaks & Detection

Do you provide leak detection services?

Yes — we trace hidden leaks with non‑invasive tools and provide precise repair options once the source is confirmed.

What are common signs of a slab leak?

Warm floor spots, sudden high water bills, running meter, or water sounds with no fixtures on are common slab leak indicators.

Will insurance cover my leak repair?

Policies vary, but sudden accidental water damage may be covered while long‑term wear is often excluded. We can document findings for your claim.

Pricing & Warranty

Do you provide upfront pricing?

Yes — after diagnosis we present clear written options before any work begins, so you can choose the right scope and budget.

Do your repairs come with a warranty?

Yes — labor is warranty‑backed, and new equipment carries manufacturer warranties. Terms vary by service and product.

Do you offer financing for larger projects?

Yes — we offer financing options for approved customers on eligible repairs and replacements.

Coverage & Scheduling

What areas do you serve?

We serve Los Angeles County and nearby communities including Glendale, Burbank, Altadena, Pasadena, and surrounding foothill cities.

Can I get same‑day service?

Yes — same‑day appointments are available most days, and we prioritize emergencies and no‑hot‑water calls.

What’s the easiest way to schedule?

Call us or book online for faster confirmation. Provide access details, model info, and any photos to help us arrive prepared.

Company & Credentials

Are your plumbers licensed and insured?

Yes — every technician is licensed and insured, and our company maintains active state licensing and coverage.

Do you work to local codes and standards?

Yes — all work is performed to applicable state and local codes with permits when required and city inspections as needed.